23 - 25 October, 2018
Privathotel Lindtner, Hamburg, Germany

Agenda Day 3

8:30 am - 9:00 am Registration and welcome coffee

9:00 am - 11:00 am The importance of simulation and Human Factors analysis in the acceptance of Remote Tower solutions


Explore further the impact situational awareness has on ATCOs approach to workload. Operator strategy and technology acceptance is discussed amongst other key topics as it pertains to remote tower
development and implementation.
Rolf Zon, Research Psychologist / Senior R&D Manager, NLR
Jürgen Teutsch, Senior R&D Engineer, NLR
David Sancho, Business Manager, NLR

11:00 am - 11:30 am Refreshment break

11:30 am - 1:30 pm Understanding the User Experience – Exploring the Human Performance Roads Less Traveled

Understanding human performance and how it can be affected is a complex task. Ensuring that people are able to continuously operate safely and effectively is even more complex. Both are necessary, however,
to ensure that safety and service delivery goals are met. The aim of this workshop is to reflect on how we may need to change or tailor our processes for assuring the human performance aspects of remote towers
to capture the unique factors at play. It also looks at putting remote tower operations into a wider business context and what some of the wider implications may be for training pipelines, recruitment and
manpower planning etc.
1. Which characteristics should we include in the description of the “user”? Should “familiarity with digital technology” be one?
2. How does a user’s cognitive experience of a remote tower differ from that in a visual control room?
3. How can introducing remote tower operations influence human factors at an organizational level?
4. What do we need to do/change in order to continue optimizing human

1:30 pm - 2:15 pm Networking luncheon

2:15 pm - 4:45 pm ATM and U-Space/UTM integration: How can we help ensure all airspace users have a safe and efficient experience?

The expected rise in use of drones and other automated air vehicles can only make the airspace more congested, yet everyone has an expectation to be able to use this space. Within the common rules different approaches are evolving - the human centric ATM versus a highly automated drone ecosystem and the concept of U-Space/UTM. Can these two worlds be brought together to ensure the common objectives of safety, equitable access and efficient transit through the airspace?

•What are the issues, concerns and driving forces behind this topic? 
•What may happen if we don’t solve these?
•What is U-Space/UTM and what do we mean by integration?
•What are the potential options and possible phases of evolution?
•What are the legislative, regulatory, technical and social challenges to do this?

Mike Gadd, Head of International Regulatory Affairs, Altitude Angel, UK